Gilgit Online
At Gilgit Online, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return process.
Eligibility for Return & Refund
- Customers can request a refund or return within 3 days after delivery.
- The product must be unused, undamaged, and in its original packaging.
- Custom or demand-based orders are not returnable or refundable.
How to Request a Refund/Return
- Contact our Customer Support Team within 3 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process and share shipping details (if applicable).
Refund Process
- Once the returned product is received and inspected, we will process your refund.
- Refunds will be issued through the original payment method or as a store credit, depending on your preference.
- Please allow 5–7 business days for the refund to reflect in your account.
Non-Returnable Items
- Custom or demand-based orders.
- Products that are damaged due to customer misuse or negligence.
Need Help?
For any refund or return queries, please contact our Customer Support Team via WhatsApp, email, or phone. We are here to assist you.